Astro’s apathy putting customers’ lives in danger
MY Astro service was giving me problems as there were no images. I called Astro Customer Services and they assured me that their technician would return my call.
They gave me the report number, saying that it was essential for the technician to quote the number before making an appointment with me and entering my premises.
The Astro technician called me and read back the report number and informed me when he would come by to check on the problems. I was comforted by that.
At the first scheduled appointment he did not show up. This caused me problems as I had taken a day’s leave for the technician.
I called the same technician and made another appointment for the next day. Again I took a day’s leave and fortunately, he showed up.
He quoted the report number. Astro Customer Services had assured me that the one who got the number correct would be the authorised technician.
He took several hours as in midway he had to go to get the remote as he claimed he had not brought it with him. Another full day went to waste.
He did some repairs and charged me a certain amount. But, then that night, my television programmes had technical problems again.
I called Astro and they said they did not know who the technician was that came to my place and assigned me a new technician. I had to apply for leave a third time.
The new technician said the previous technician was an intruder. My life and that of my children’s were actually at stake. Astro took the matter lightly.
The new technician even said he was aware of such an intruder but could not pinpoint the leak in Astro. He even mentioned the bogus technician’s name.
I was even further shocked when the technician told me that Astro was aware of the bogus technician who had done several dodgy jobs for Astro customers.
When I checked with Customer Services, they reluctantly admitted that they were aware of the bogus technician for some months now.
I am shocked that Astro did not take the necessary safety measures to safeguard its customers.
To make matters worse, Astro Customer Services personnel said they have to get approval from higher ups to reimburse the money I paid the bogus technician.
I had to take three days leave and had to live with the fact that my family and I could have been robbed, raped or even murdered as a result of Astro’s negligence.
It is pointless for Astro to keep raising their fees when they provide such bad service and put their customers’ lives at risk of danger. To add insult to injury, it does not seem to care.
WORRIED ASTRO CUSTOMER,